Premium and billing

What does Premium include?

Everything in the free plan, and:

• Every step of every roadmap, including the advanced stages.
• Unlimited roadmaps from our catalog.
• Up to 30 roadmaps a month made from links, with a picture for every step.
• Posting your finished pieces to the community wall.
• Personalized supply recommendations.

How much does Premium cost?

On the web, in the US: $9.99 a month, or $49.99 a year. In the iPhone and Android apps, Apple or Google sets the price in your currency; in the US the monthly plan is the same and the annual plan is $54.99 a year. Tax is added where it applies, and the price is always shown before you pay.

The first 100 members to subscribe on the web pay half price for their first year, then the regular price. While spots are left, the paywall shows the founding price.

How does the free trial work?

A new Premium subscription on the web starts with a 7-day free trial. The date of your first charge is shown before you start it, and if you cancel before that date you are not charged. A discount code replaces the trial rather than adding to it.

How do I cancel?

If you subscribed on the web, open Profile and tap "Cancel subscription" under Membership. One confirmation and it is done, from the app or from any browser.

If you subscribed in the iPhone or Android app, Apple or Google bills you, so you cancel in their settings: tap "Manage subscription" under Membership to open the right page. On the App Store, cancel at least 24 hours before the period ends to stop the next renewal.

Either way, cancelling stops the next renewal, not your access: you keep Premium until the end of the period you paid for.

I cancelled by mistake. Can I undo it?

Yes, while your paid period is still running. A web subscription shows "Resume subscription" under Membership in Profile. A subscription billed by Apple or Google is resumed from "Manage subscription", in their settings.

I paid in the app but I do not have Premium. What do I do?

Make sure you are signed in to the same Hobbing account you subscribed with, then open Profile and tap "Restore purchases" under Membership. If it still does not show, open a case from Profile, under Help & support, and we will sort it out.

What happens to my roadmaps when Premium ends?

Nothing is deleted. Your roadmaps, your progress and your photos stay. Steps in the advanced stages lock again, step pictures past the first two illustrated steps are held back on roadmaps you made from links, and you are back to the free plan's roadmaps from links.

Can I get a refund?

If something went wrong with a charge on the web, write to support@hobbing.ai or open a case from Profile, and we will sort it out. A purchase made through the App Store or Google Play is refunded by Apple or Google, under their own rules. Nothing in our terms limits refund rights your state or country gives you.

I have a discount code. Where do I use it?

Discount codes work on the web, at the Premium checkout. A code sent to you personally is applied for you when you open the paywall while signed in. A discount replaces the free trial, and the paywall says so before you pay. The iPhone and Android apps cannot take a code, because Apple and Google set the price there.