Troubleshooting

My roadmap will not load.

Check your connection and tap "Try again". If the roadmap says "Translating your roadmap", it is being written in your language and switches over by itself; you can read it in English meanwhile. If it still will not open, close the app fully and open it again, then write to us if it keeps happening.

I cannot sign in.

Use the same way you signed up: if you signed up with Google or Apple, tap that button again, since your account has no password of its own. On sign-up with an email address, check your inbox (and spam) for the 6-digit code.

In the app, Google and Apple sign-in open in a secure system window rather than inside Hobbing; let it finish and it brings you back. If you still cannot get in, write to support@hobbing.ai from the address on your account.

A video will not play.

Some videos are removed or made private by their creator after the roadmap was made, and some platforms only let a video play on their own site. Where the player offers "Open on" the original site, use it, or ask Daisy to walk you through the step instead. If a step's video is gone for good, open a case and tell us which roadmap and step.

The camera does not open for a check-in or for tracing.

Hobbing needs permission to use your camera. If you said no the first time, turn it back on in your phone's settings for Hobbing (or for your browser, on the web), then try again. Tracing on glass falls back to showing the design on a white screen whenever the camera is not available.

My screen keeps going dark while I craft.

Hobbing keeps the screen on while a step's video is playing and while you trace on glass. Outside of those, your phone's own auto-lock setting decides; making it longer while you craft helps.

Hobbing is not in my share sheet.

On iPhone, tap Share, scroll the row of apps to the end, tap More, and switch Hobbing on (you can drag it to the front too). On Android, make sure the Hobbing app is installed and up to date. Anywhere, copying the link and pasting it into "Make one from a link" on the Roadmaps tab works too.

How do I reach a person?

In the app, open Profile and tap Help & support, then open a case: say what is going on and how much it is in your way, and a person on the Hobbing team writes back in the same thread. You see "1 new reply" on Profile when we have answered. You can also write to support@hobbing.ai.

It helps to include the roadmap and the step, what you tried, and what happened instead. The app adds its version and your device type to every case for you.